How is my support?

The process of voting is very different from the days when it took a rider 3 days to go fro London to York. But the current UK parliamentary voting process is pretty much unchanged since that time. The absurdities in order:-

1. Once every five years
2. Can be won "outright" with way less than 50% support
3. Crass (corrupt, even) boundary fixing

Moreover, we now live in a world where if you ever do manage to reach a human in a support role in a company that is looking for any old excuse to pester you, you will be bombarded by email and text to rate the encounter.

Our politicians don't have to go the whole ludicrous CRM hog, just allow us to vote on key issues more than once every 5 years, please. And they do not need to use the usual costly ballot box process - which in its self is all too easily perverted anyway.
Meanwhile, this just in..

Hi, BT Business Complaints here. We'd like to ask 3 questions about your recent call with us. Text your reply at your normal text rate. Text STOP to opt out.

Note the replies are my expense!  
Three are equally keen to waste my time at no cost to themselves;

I could go on and find many more examples - we probably all could. At least the nagging to rate eBay and Amazon transactions results in a useful consumer satisfaction index and rating - most of these "internal surveys" do not see the light of day as they would be too awkward and embarrassing.
All this is just the latest manifestation of the "passing the buck" culture that has overtaken just about every aspect of our lives, and means that modern businesses are managed by a combination of process, statistics and automata, not human beings. It will all have to end in tears eventually, with a return to common sense.

BT- the worst on-hold music ever.

BT - have you no shame?

You would have thought a company that likes to kid the world it is a technology leader and provider of advanced business communication systems could do better than this, but they cannot.

This is their current on-hold music to business customers:-

I am not sure I can actually add anything more to this, other than to say it seems emblematic of a company that sweats its assets until they are not merely "tired" but they are beyond the grave.

Ancient copper infrastructure is patched and patched and remains crackling and faulty for years before proper remedial action is undertaken - and customers are obliged pay the same for a dreadful services, as the lucky ones living in areas where the local thieves have stolen all the copper, and it has been replaced by fibre.

Only BT shareholders could be impressed by this news - the BT phone system hold music is clearly being played on a decrepit 1980s tape machine that was written of in the accounts 30 years ago.

As customer PR goes, would you buy a £5000 fancy phone service from these people?